FAQ's - FREQUENTLY ASKED QUESTIONS
Where are you located?
The Kids Clubhouse is conveniently located at The River @ Rancho Mirage, 71800 Highway 111, Suite A174, Rancho Mirage, CA 92270. We are in-between Babes BBQ and Acqua California Bistro
What is the ideal age suitable for your playground?
Children from 6 months to 13 years old can have a fun-filled time at The Kids Clubhouse. We are a 10,000 sq ft indoor playground with 3 distinct areas of play. We have an Active play zone, Mini Town imagination zone and a “tween” gamers lounge
Does everyone have to take off their shoes?
Yes. We are a Socks Only Indoor Playground. No shoes are allowed beyond the reception counter. All children and adults are required to wear socks in our play area. No bare feet allowed!
How long can we stay for Open Play?
Due to the state restrictions that mandates we have limited occupancy, The Kids Clubhouse will be offering daily Open Play in 2 hour time blocks until further notice. Time blocks for Open Play are: 9:00am - 11am , 12:00pm - 2:00pm , 3:00pm - 5:00pm , 6:00pm -8:00pm
What forms of payment do you accept?
We accept Visa, Mastercard, AMEX and cash. No personal checks accepted – no exceptions
Do you offer free WiFi?
Yes, we have fast, free WiFi for our guests to enjoy. WiFi passwords are posted in multiple areas of the facility
Do you sell gift cards?
Yes. You may purchase gift cards for any amount at the front reception counter
Are you closed on holidays?
We observe and close for the following holidays - Easter, Thanksgiving Day and Christmas Day
How often are toys cleaned?
Our toys are cleaned constantly throughout the day, every day by our staff. There are “Yuck Buckets” placed throughout the facility. If you know your child had a particular item in his/her mouth, please place the item into the bucket. Our staff cleans and sanitizes everything in the bucket once an hour and places them back in their proper places once they are cleaned
Do you sell food and/or drinks?
We sell a variety of concession snacks and drinks, such as chips, fruit snacks, juices, water
Is outside food allowed to be brought inside?
Outside food and drinks are welcomed to be brought inside the facility but can ONLY be consumed while seated at one of the tables in our gated eating area. Food, drinks and chewing gum is strictly prohibited in the Play Area and Mini Town
What security measures do you have in place?
Guest safety and security is our top priority. All guests must check-in their shoes at the reception counter when entering the playground and check-out their shoes when exiting. We have buzzer-locked enter and exit gates to prevent children from running in or out on their own. And lastly, to ensure the safety of all our guests, a video and audio monitoring system has been installed for surveillance purposes and operates/records 24 hours a day
What is expected from parents/guardians while at The Kids Clubhouse?
Parents/Guardians are expected to monitor their children to ensure their safety and make certain that their child is playing in a safe and appropriate manner, which includes: not causing harm to him/herself or other children playing and not causing unnecessary harm/damage to the toys, walls, or structures within our space
What is the rule of conduct for kids?
No reckless play, no bullying, no climbing behind or on the sides of play structures, no throwing balls or other objects at other children. Please note posted Playground Rules throughout the facility. If any child is playing in a reckless or hazardous way that may cause harm to themselves or other guests, they will be asked to take a few minutes to rest. We will work with parents to discourage hazardous or reckless behavior. If hazardous or reckless behavior continues and our staff has to ask 3 times or more, our staff may ask you to leave for the day
Is The Kids Clubhouse a franchise?
No. We are a local, family-owned small business and have lived in the Coachella Valley for over 20 years. We're dedicated to providing fun, imaginative, indoor play for kids of all ages. We hope you enjoy all we have to offer